Privacy Policy

Last updated: March 2026

At Skin Cart, your privacy is our priority. This policy explains how we collect, use, and safeguard your information when you visit skincart.co.ke or make a purchase. By using our site, you agree to the practices described below.

1. Information we collect

We collect personal data you provide directly, such as when you:

• Place an order – name, email, phone number, delivery address.
• Communicate with us via WhatsApp, email, or phone – we keep records of inquiries.
• Sign up for promotions – email address and preferences.

We also automatically receive and store certain types of information when you interact with our site, including browser type, IP address, and pages visited – this helps us improve your experience.

2. How we use your information

• ✅ To process and deliver your orders (e.g., confirmations via WhatsApp or email).
• ✅ To respond to your customer service requests and support tickets.
• ✅ To send occasional updates or offers (you can opt out anytime).
• ✅ To improve our website, product range, and tailor content.

3. Sharing your information

We never sell your personal data. We may share limited information only with trusted third parties who assist in operating our business (payment processors, delivery partners) – and they are bound by confidentiality.

We may also disclose information if required by law, or to protect the rights and safety of Skin Cart, our customers, or others.

4. Cookies & tracking

Skin Cart uses cookies to remember your cart items and understand how you navigate our store. You can disable cookies in your browser, but some features may not function properly.

5. Data security

We implement industry-standard encryption and secure socket layer (SSL) technology. However, no online transmission is 100% secure – we strive to protect your data but cannot guarantee absolute security.

6. Your rights

You have the right to access, correct, or delete your personal information. If you’d like to review or update your details, just contact us using the information below.

If you have any questions about this policy or your data, please reach out – we’re here to help.

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